Babraham Bioscience Technologies
Babraham Bioscience Technologies (BBT) manages, operates and develops the Babraham research campus and is considered to be the UK’s leading campus in supporting early-stage bioscience enterprise and is home to the Babraham Institute. With over 60 tenant life science companies occupying research and development facilities, a grade 2 listed building and close to 1200 staff, students and visitors on-site at any one time.
As the UK’s leading research facility and due to the nature of the work carried out, security is of the utmost importance. The remit was for increased security, maintaining safety and to support staff day and night.Excellent customer service is vital to BBT, with a reception and concierge based security officer required as a part of the provision, superb communication skills and a customer-first approach was essential.With the importance of the site, BBT also needed ad-hoc and short notice support for emergency scenarios, VIP visits and to also deter the attention from protestors and activists.
We proposed a coordinated security solution to protect the campus from intrusion, theft and the impact from protester activity whilst providing a reassuring presence to staff.We recruited a dedicated team of diverse and multi-skilled officers who would complement and coordinate with both the staff the institutes culture.Bespoke training was implemented for our officers, included NVQ 2 Customer Service and protest management. Laboratory best practice was also provided to assist with monitoring of equipment and routine checks.
With this tailored security solution in place, we further protect both the reputation, security and the innovation developed at the site.
- Dardan’s security officers provide a visual deterrent to intruders but to also manage and report protest activity on site.
- Ad-hoc and short notice requests are supported by our trained operational support staff.
- The security officers in our control room provide a 24/7 support and resilience, further complementing the security of the site.
- Overseen directly by board level support, the contract has been retained since 2015.