Mishcon de Reya

Mishcon de Reya (Mishcon) is a highly regarded law firm based in London and Singapore, servicing an international community of clients. With approximately 1,000 employees, its guiding principle is “It’s business. But it’s Personal.” Dardan has been working in partnership with Mishcon since 2018. We provide concierge, security, and distribution services.

The Challenge

Mishcon’s reputation for exceptional standards is renowned, and nowhere is this better reflected than at their luxurious offices. For the Firm’s London headquarters, it’s imperative that staff, clients, and visitors receive a seamless experience – from the minute they arrive until the point of departure.

Mishcon engaged Dardan to help deliver this unrivalled journey, wanting to work with a partner sharing its own high standards. As the first and last port of call for most people visiting Mishcon, our team are pivotal in ensuring every touchpoint echoes the client’s values and impeccable service.

Our Approach

Just like Mishcon, our business depends on selecting the right people with the right skills to do the job and building lasting relationships with our clients.

Our onsite security manager, supported by our senior leadership, has been integral in developing an excellent relationship with the Mishcon team – helping to ensure high standards are achieved and maintained.

We’ve taken a flexible and reactive approach, allowing us to take on additional responsibilities. We’re currently responsible for distribution handling, including scanned post services firm-wide, legal document handling and compliance, and managing Mishcon’s COVID-19 response control measures.

Our Impact

A spirit of adaptability and resilience has become synonymous with our colleagues, whose dedication to Mishcon and their customers is a source of continual pride.

  • Dardan’s security and concierge officers are visual brand ambassadors dedicated to delivering an exceptional guest experience, while still protecting property, people, and our client’s brand and reputation.
  • Specialist contract management, supported by our wider business, provides a flexible and adaptable service model that changes as Mishcon’s needs change.
  • We constantly “scan the environment” seeking new ways to add value, improve efficiency, and provide support beyond our remit.
  • Our hand-selected professional security team are immersed in Mishcon’s culture and business, helping them deliver value, all day, every day.

“When we partnered with Dardan for our Security and Distribution services we did so based on their passion, experience and determination to maintain our standards. With excellence “the norm” the expectancy in this partnership was high but Dardan rose to the challenge and are one of valued partners.”

Paul Fulton, Head of Central Business Services, Mishcon De Reya